Shipping and Delivery Policy
Last updated: February 24, 2025
1. Digital Product Delivery
As Quoqo Technologies primarily provides digital products and services, most of our offerings are delivered electronically. This includes software licenses, access to online platforms, and digital content.
- Upon successful purchase, you will receive an email with instructions on how to access your digital product or service.
- For software products, you may receive download links or access credentials via email.
- Access to online platforms will typically be granted within 24 hours of purchase confirmation.
2. Physical Product Shipping (if applicable)
In the rare event that Quoqo Technologies offers physical products, the following shipping policies apply:
2.1 Shipping Methods and Timeframes
- We offer standard and express shipping options for physical products.
- Standard shipping typically takes 5-7 business days within India.
- Express shipping is available for 2-3 business day delivery within India.
- International shipping times may vary depending on the destination country.
2.2 Shipping Costs
- Shipping costs are calculated based on the product weight, dimensions, and delivery location.
- Exact shipping costs will be displayed during the checkout process.
- We may offer free shipping promotions from time to time for eligible orders.
3. Order Tracking
- For digital products, you will receive a confirmation email with access instructions.
- For physical products, a tracking number will be provided via email once your order has been shipped.
- You can track your order status by logging into your Quoqo account or using the provided tracking number on our website.
4. International Orders
For international customers purchasing our digital products or services:
- Digital product delivery is typically not affected by international borders.
- However, please be aware of any regional restrictions or compatibility issues that may apply to certain software or services.
- For physical products (if applicable), additional customs fees, taxes, or duties may apply, which are the responsibility of the customer.
5. Delivery Issues
- If you do not receive your digital product or access instructions within 24 hours of purchase, please contact our customer support team.
- For physical products, if your package is lost or damaged during shipping, please contact us within 7 days of the expected delivery date.
- We will work with you to resolve any delivery issues promptly.
6. Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact us:
- Email: support@quoqo.com
- Phone: +91 (80) 2990 2927
- Address: Unit A, 2nd Floor, Gajanana Towers, 11th Main, IV Block, Jayanagar, Bangalore-11, Karnataka State, India
This Shipping and Delivery Policy is subject to change without notice. Please review this policy periodically for any updates.